top of page
apparel-logo

Shipping Policy

A legal disclaimer

By placing an order with RoofWise LLC, you acknowledge and agree to the following:

Estimated delivery dates are provided for convenience only and are not guaranteed. Delivery times may vary due to production schedules, carrier delays, weather, customs processing, holidays, or other circumstances beyond our control.

Risk of loss and title for products pass to the customer upon delivery of the order to the shipping carrier. Once an order has been shipped, RoofWise is not responsible for delays, delivery failures, or additional costs caused by incorrect shipping information, failed delivery attempts, customs delays, refused shipments, or circumstances outside of our reasonable control.

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address supplied by the customer may incur additional shipping charges for reshipment and may not be eligible for a refund.

International customers are solely responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their local government.

If tracking information indicates that a package has been delivered to the shipping address provided at checkout, RoofWise cannot guarantee replacement or reimbursement for packages reported as missing after delivery. Customers are encouraged to contact the shipping carrier directly to investigate the delivery.

RoofWise reserves the right to modify shipping methods, carriers, estimated delivery times, and this Shipping Policy at any time without prior notice.

Nothing in this disclaimer limits any rights or remedies that cannot be excluded under applicable consumer protection laws.

Shipping Policy

At RW by RoofWise, every order is made to order and crafted with care. Below is everything you need to know about shipping, delivery, and order fulfillment.

​

​

​

We currently ship to most countries worldwide. However, certain countries or regions may have shipping restrictions that prevent delivery.

If your location isn't available at checkout, we're unfortunately unable to ship there at this time.

Where We Ship

Order Processing

All RW by RoofWise apparel is made to order.

Production typically begins shortly after your order is placed. Processing times vary depending on demand but generally take several business days before your order ships.

Once your order ships, you'll receive a tracking number via email.

Estimated Shipping Times

Shipping times begin after production is complete and are estimates only.

Shipping MethodEstimated Delivery

Express InternationalApproximately 5 business days

Special Line ShippingApproximately 10 business days

Standard ShippingApproximately 25 business days

Please note that delivery estimates are not guaranteed and may vary due to customs, weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping rates are automatically calculated at checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

Tracking Your Order

Every shipment includes a tracking number.

Once your order has shipped, you'll receive an email with tracking information so you can monitor your delivery.

Incorrect Shipping Address

Please review your shipping information carefully before placing your order.

If you notice an error:

  • Contact us immediately if your order has not shipped.

  • Once an order has shipped, we cannot change the delivery address.

If a package is returned due to an incorrect address, refused delivery, or an unclaimed shipment, additional shipping charges will apply before it can be resent.

Incorrect Phone Number

Some international carriers require a valid phone number for delivery.

If an incorrect phone number is provided, delivery may fail.

Please contact us as soon as possible if you entered incorrect information and your order has not yet shipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with clear photos of:

  • The damaged product

  • The packaging

  • The shipping label (if possible)

We'll work quickly to resolve the issue.

If a package is confirmed lost by the shipping carrier, we'll arrange a replacement whenever possible.

If your tracking has not updated or your package hasn't arrived within the estimated delivery window, please contact us.

Common delivery issues include:

  • Incorrect shipping address

  • Incorrect phone number

  • Missed delivery attempts

  • Customs delays

  • Weather or transportation disruptions

We'll do everything we can to help locate your shipment.

Delivery Issues

If a carrier marks your package as delivered but you cannot locate it:

  • Check around your property.

  • Ask household members or neighbors.

  • Contact the shipping carrier directly for delivery details.

Unfortunately, once a package has been confirmed as delivered by the carrier, we cannot guarantee replacement or reimbursement.

Marked Delivered, But Not Received

Questions?

If you have any questions about your order or shipping, we're happy to help.

Email: support@WEARRW.COM

bottom of page